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Shipping & Returns

Shipping Policy

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  • Processing Time: All orders are processed within 1–2 business days. We do our best to get your dog’s new wardrobe to you quickly!

  • Shipping Methods: We offer standard, expedited, and express shipping options to fit your needs. Shipping times vary based on the method selected and your location.

  • Domestic Shipping: We currently ship to all 50 U.S. states. You’ll receive tracking information as soon as your order ships so you can track your package every step of the way.

  • International Shipping: International orders are welcome! Please note that shipping times and fees vary by country, and you may be subject to customs charges upon delivery.

  • Free Shipping: Enjoy free standard shipping on all orders over $50 (within the U.S.).

Return & Exchange Policy

We want you and your pet to be absolutely thrilled with your purchases, so if something isn’t quite right, we’ve got you covered.

  • Easy Returns: If your order isn’t a perfect fit or if you’re not fully satisfied, you can return unworn and unwashed items within 10 days of receipt for a full refund or exchange. Just make sure to retain the original tags!

  • Return Process: To initiate a return, please contact us at [customer support email] with your order number. We'll provide you with simple instructions on how to send the items back.

  • Exchanges: Need a different size or color? No problem! Simply let us know, and we’ll help you exchange your item as quickly as possible.

  • Final Sale: Unfortunately, clearance items or personalized products are final sale and cannot be returned or exchanged.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order, and we’ll provide a replacement or issue a full refund.

At Barks and Whiskers, we’re all about creating happy, stylish pups and satisfied pet parents. If you have any questions, feel free to reach out to our customer support team—we’re always here to help!

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