Store Policy
Customer Care
Barks & Whiskers Store Policy
Welcome to Barks & Whiskers! We’re excited to provide high-quality, stylish, and comfortable apparel for your furry friends. To ensure a smooth and enjoyable shopping experience for both you and your pets, please review our store policies below.
1. Product Information
We take great care in curating our products, providing detailed descriptions, sizing charts, and care instructions for all items. Please refer to these before making a purchase to ensure the best fit for your pet.
2. Orders and Payment
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Order Confirmation: After placing your order, you will receive a confirmation email. If you do not receive an email, please check your spam folder or contact us for assistance.
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Accepted Payment Methods: We accept all major credit cards, PayPal, and Apple Pay for online orders. Payment must be completed at the time of purchase.
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Pricing: All prices are listed in USD and are subject to change. Sales tax will be added where applicable.
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3. Shipping and Delivery
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Processing Time: Orders are typically processed within 1-2 business days. Please note that during peak times (holidays, sales events), processing may take longer.
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Shipping Methods: We offer standard and expedited shipping options. Shipping times vary based on your location and the method chosen.
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Shipping Rates: Shipping costs are calculated at checkout based on your delivery address. Free shipping may be available on select orders or promotions.
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Tracking: Once your order has shipped, you will receive a tracking number via email to monitor its progress.
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International Shipping: We currently offer international shipping to select countries. International orders may be subject to customs fees or taxes, which are the responsibility of the buyer.
4. Returns and Exchanges
At Barks & Whiskers, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer the following options:
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Eligibility: Returns and exchanges are accepted within 10 days of receiving your order. Items must be unused, unwashed, and in their original condition, with tags attached.
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Non-Returnable Items: Custom orders, sale items, and products that have been altered (e.g., personalized items) are not eligible for return or exchange.
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Return Process: To initiate a return or exchange, please contact our customer service team at barksandwhiskersfunfurryou@gmail.com with your order number and reason for return. Our team will provide you with return instructions.
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Return Shipping: Customers are responsible for the cost of return shipping, unless the item is damaged or defective.
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Refunds: Once the returned item is received and inspected, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to process.
5. Cancellations
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Order Cancellation: If you wish to cancel an order, please contact us within 24 hours of placing your order. After 24 hours, orders are processed, and we may not be able to cancel them.
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Order Modifications: If you need to modify your order, such as changing the size or color, please contact us as soon as possible. We’ll do our best to accommodate changes before your order ships.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a full refund or send a replacement, depending on your preference. Please include photos of the damage when contacting our support team.
7. Customer Support
Our customer service team is here to help! For any questions, concerns, or assistance, please contact us at:
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Phone: (786) 576-8373
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Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
8. Privacy and Security
We value your privacy. Your personal information will never be shared, sold, or rented to third parties. All payments are processed securely using encryption technology, and we follow strict protocols to protect your data.
9. Promotions and Discounts
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Promo Codes: Promotional codes are only valid for a limited time and cannot be combined with other offers unless specified. Please enter the promo code at checkout to apply the discount.
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Sales: Discounts or sale prices cannot be applied to previous purchases or combined with other promotions. We reserve the right to change or discontinue sales at any time.
10. Terms of Service
By placing an order with Barks & Whiskers, you agree to our terms and conditions. We reserve the right to modify our policies at any time. Any changes will be posted on our website, and they will take effect immediately.
Thank You for Shopping with Barks & Whiskers!
We’re so glad you’ve chosen us to provide stylish and comfortable apparel for your pet. We’re committed to providing you with excellent service and high-quality products that both you and your dog will love.
If you have any questions or concerns, feel free to reach out to us. We’re here to help! 🐾
Privacy & Safety
Privacy and Safety at Barks and Whiskers
At Barks and Whiskers, we prioritize your privacy and the safety of your information. We are committed to maintaining the confidentiality of our customers and providing a secure shopping experience.
Privacy Commitment: We collect only the necessary information to process your orders and enhance your experience with us. This includes your contact details, payment information, and preferences. We will never share, sell, or rent your personal information to third parties. All data is securely stored and protected by encryption technologies to ensure your privacy.
Data Protection: Our website is designed with robust security protocols to prevent unauthorized access. We use industry-standard encryption to protect your sensitive data, including credit card and personal information, during transactions.
Cookies and Tracking: To improve your browsing experience, we may use cookies to remember your preferences and optimize our website. You can control cookie settings through your browser preferences at any time. Please note that cookies do not store personally identifiable information.
Safe Shopping: When shopping at Barks and Whiskers, you can feel confident that your information is handled with the utmost care. We continually review and update our privacy and security measures to ensure a safe and seamless shopping experience for you and your pets.
Wholesale Inquiries
At Barks and Whiskers, we are passionate about providing high-quality pet products that cater to the needs of both dogs and cats. As a leading brand in the pet care industry, we offer a diverse selection of premium items ranging from toys and treats to grooming essentials and accessories. Our products are designed to bring joy, comfort, and convenience to pet owners and their furry friends.
Why Partner with Us?
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High-Quality Products: All Barks and Whiskers products are crafted with love, care, and attention to detail, using safe, durable, and sustainable materials.
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Competitive Wholesale Pricing: Enjoy attractive pricing and discounts that make it easy to offer premium products at competitive rates.
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Customizable Orders: We offer flexible order sizes to meet the needs of businesses of all sizes, whether you're a small boutique or a large retail chain.
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Reliable Shipping & Fast Delivery: We prioritize efficient and timely delivery, ensuring your orders arrive on time to keep your shelves stocked.
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Exclusive Promotions & Offers: Stay updated with special deals, new product launches, and seasonal promotions to help boost your sales.
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EMAIL US AT: BARKSANDWHISKERSFUNFURRYOU@GMAIL.COM
Payment Methods
- Credit / Debit Cards
- Offline Payments
-Klarna
-After Pay
-Apple Pay